THE document titled "Communicating Under Pressure: Best Practices for Service Providers," published by CISA, emphasizes the importance of effective communication during IT and operational technology outages. It outlines strategies for organizations to convey clear, timely, and accurate information to stakeholders during crises caused by various factors, including cyber threats and equipment failures. Key principles include clarity, accountability, and transparency.
The guidance also highlights the need for crisis communication plans that incorporate backup methods, as disruptions can impact interconnected systems and public trust. The resource aims to aid critical infrastructure sectors in managing communications during emergencies.