KT and LG Uplus are still grappling with the fallout from hacking incidents and data breaches that triggered customer departures and mounting pressure for tougher sanctions, according to The Korea Times. KT has extended the deadline for customers to apply for early termination fee refunds, saying it will accept refund requests until June 30 after complaints that some users could not file claims before the previous cutoff on 31 January.
LG Uplus is facing controversy over how it handled signs of a breach after identifying illegal access to information including server lists, server account credentials and employees’ names. Last October, the government launched an investigation after the company reported the suspected data leaks, about three months after the Korea Internet & Security Agency informed it of receiving an anonymous tip.
The investigation found that LG Uplus upgraded or reinstalled operating systems on key servers and discarded some equipment after officials had warned about suspected data leaks, and it wiped logs, making a full forensic reconstruction of the breach impossible and prompting authorities to ask police to investigate on suspicion of obstructing official duties. LG Uplus has previously been fined by regulators after a January 2023 hacking incident.