NIHON Kotsu, Japan's largest taxi operator, faced a malware attack on July 11, 2026, leading to the shutdown of its systems to mitigate damage. This disruption has rendered its online reservation and telephone dispatch services temporarily unavailable. The company is collaborating with external security experts to assess the incident's extent while stating that no data leaks have been confirmed so far.
Customers are advised to use alternative methods, like the GO taxi app, for bookings and are warned about potential phishing attempts. The situation is ongoing, with updates to be provided as the recovery process progresses.