How To Automate Alert Triage With AI Agents and Confluence SOPs Using Tines

According to The Hacker News, run by the team at workflow orchestration and AI platform Tines, a prebuilt workflow in its library uses AI agents to automatically identify and deploy the appropriate SOPs from Confluence to triage security alerts. The workflow, created by Michael Tolan and Peter Wrenn of Tines, analyses alerts, locates relevant Confluence SOPs, and remediates as needed while keeping the on‑call team informed via Slack.

The article notes the solution creates structured case records, deploys a secondary AI agent to carry out remediation steps, and documents all actions in the case history, delivering a more consistent and faster response with reduced analyst fatigue. The described tools include Confluence and a suite of integrations such as CrowdStrike, AbuseIPDB, EmailRep, Okta, Slack, Tavily, URLScan[.]io and VirusTotal, with a free Community Edition of Tines available.

It also highlights benefits like reduced mean time to remediation, improved visibility, and automated notifications to stakeholders, detailing a step‑by‑step guide for configuring credentials, prompts and testing before going live, all aimed at streamlining alert handling. 19 September 2025