AI-driven medical benefits servicer hit with data breach

Healthcare Interactive, which develops AI-based medical insurance benefit enrolment and billing solutions, confirmed last week that a data breach involved personal data being moved offsite by hackers. The exact number of affected individuals was not disclosed, but the company said stolen data included names, dates of birth, Social Security numbers, contact information and health insurance enrolment data including ID numbers.

It also noted that claims and patient care details were compromised, including patient diagnoses, provider names, lab results, medical images and treatment plans, and that medical claims potentially taken included account numbers and billing codes. The intrusion occurred between 8 July and 12 July 2025, and was spotted on or around 22 July 2025, at which point an investigation into the scope of the attack was launched. According to HealthExec, Healthcare Interactive has notified regulators about the cyberattack.