Hackers Simply Asked Meta AI to Give Them Access to High-Profile Instagram Accounts. It Worked

Hackers exploited Meta's AI support chatbot to hijack several high-profile Instagram accounts, including those of Barack Obama’s White House and the Chief Master Sergeant of Space Force. By simply asking the support bot to change the email for the targeted accounts, they successfully gained access. This incident highlights the risks of relying on AI for critical support functions, as victims reported an inability to escalate issues to human support.

Meta previously announced the expansion of AI support across Facebook and Instagram, claiming it would perform essential account maintenance, which raises concerns about account security.