Shop in Chat: PayPal Partners with OpenAI to Bring E-commerce to ChatGPT

PayPal, the U.S.-based payments giant, has announced a strategic partnership with OpenAI, adopting the company’s newly introduced Agentic Commerce Protocol (ACP). The collaboration will enable merchants using PayPal’s Instant Checkout feature to integrate seamless payment processing, and, beginning in 2026, will allow ChatGPT users to complete PayPal transactions directly within the ChatGPT interface.

By implementing the ACP framework, merchants will be able to showcase and sell products directly inside ChatGPT, empowering users to shop through AI-driven agents that handle the entire purchasing process conversationally. With PayPal’s Instant Checkout technology, users will soon be able to discover, review, and purchase products entirely within ChatGPT — confirming orders, entering shipping details, and completing payments without leaving the chat environment.

OpenAI describes the move as a transformative expansion, evolving the platform from a knowledge and task engine into a transaction-capable ecosystem, and the full integration of product catalogs through PayPal’s ACP servers into ChatGPT is expected to be completed by 2026.