How the ActiveAI Security Portal Helps MSSPs and SOC Teams Transform Alert Investigation

Darktrace’s new Alerts Dashboard within the ActiveAI Security Portal is designed to streamline AI‑driven triage for MSSPs and SOC teams, bringing alerts from multiple deployments into a single, unified workspace without altering underlying architectures. From this view, teams can triage across connected deployments, assign and track investigations, capture notes for clean handoffs and audits, and move into deeper investigation when required.

At the heart of the workflow is Cyber AI Analyst, which automatically performs Level 1 and Level 2 triage by grouping related activity into evolving incidents, reducing noise and keeping incidents current as new events emerge. The portal supports a unified operational queue across geographically or structurally distributed environments, allowing correlations either across submasters or within a single consolidated view, depending on how customers configure their deployments.

While built to support MSSPs managing multi‑customer operations, the Alerts Dashboard also delivers immediate value to internal security teams handling complex, multi‑deployment environments, improving efficiency and consistency across shifts and service tiers.