META'S AI support bot was exploited by hackers to gain access to Instagram accounts by manipulating the password reset feature. Attackers would impersonate account owners, prompting the bot to change email addresses linked to these accounts without proper verification. Affected accounts included those of notable figures and organizations, leading to temporary hijacking and defacement.
Although Meta issued an emergency patch, security experts warn about the risks associated with AI in customer support roles without appropriate safeguards. Users are advised to enable multi-factor authentication (MFA) to better protect their accounts.