CVE-2026-78355: Path Traversal in SendSupportBundle allows File Deletion Outside the Intended Directory
OTRS GmbH (former OTRS AG) · OTRS
Fixed in 2026.7.X · Affected: OTRS GmbH (former OTRS AG) before 2026.7.X · Exploitation: unlikely (under 1%)
Not in CyberSIXT coverage yet: no article names this CVE. This page shows the public record.
Higher than 54% of scored CVEs
DescriptionCVE.org
A path traversal vulnerability in the OTRS SendSupportBundle functionality allows an authenticated administrator to reference file paths outside the intended directory. This may allow files accessible to the OTRS application process to be deleted. The vulnerability does not bypass operating system file permissions. On OTRS versions prior to OTRS 7, the effective permissions of the web server process are relevant. Starting with OTRS 7, access is limited by the permissions of the dedicated OTRS user. Files with overly permissive ownership or file system permissions may therefore also be affected. The affected functionality may additionally attempt to include controlled files in a support bundle. However, support bundles are sent to a predefined OTRS support address, and direct disclosure of arbitrary files to the attacker has not been demonstrated. An attacker therefore requires valid administrative access to exploit the vulnerable functionality. The primary demonstrated impact is the deletion of files outside the intended directory within the effective permissions of the OTRS application process. This issue affects OTRS: * 7.0.X * 8.0.X * 2023.X * 2024.X * 2025.X * 2026.X before 2026.7.X Please note that ((OTRS)) Community Edition 6.x and before are vulnerable. Products based on the ((OTRS)) Community Edition also very likely to be affected
Affected products2
From the CVE record. A product or version that is not listed is unknown, not unaffected.
- OTRS GmbH (former OTRS AG) · OTRS7.0.x; 8.0.x; 2023.x; 2024.x; 2025.x; from 2026.x up to and including 2026.6.x
- OTRS GmbH (former OTRS AG) · ((OTRS)) Community Edition6.x
On the Atlas
Every published CVE is on the CyberSIXT Atlas, grouped by weakness, vendor and month.
- Exploitation
- Unlikely (under 1%). EPSS under 1%, or no score yet.
- CISA KEV
- Not listed
- Public check
- No public nuclei template
- Published
- October 2026
CoverageNo articles yet
No CyberSIXT article names CVE-2026-78355 yet, so there is no coverage timeline, action brief or change log for it. Everything on this page comes from the public CVE record, CISA KEV, EPSS and the nuclei template index. Search the archive or see the CVEs in the news.